Booking terms

Ventoura is a brand of Tamazirt Travel and Events, a travel agency (category A) registered in Tunisia under tax number 1982138M, Cité El Wafa lot 508, 8000 Nabeul. Phone and WhatsApp: +216 29 466 334.

Private transfers: a vehicle with driver for you alone, priced per vehicle, between an airport and an address or between two addresses in Tunisia.

Guided group excursions: shared day trips with a guide (except where stated, such as the free visit of Friguia Park), priced per person, with hotel pickup in the areas listed on each excursion.

Private days with driver and guide: a day you plan yourself in our trip planner, priced per vehicle.

Multi-day circuits: guided tours of two days or more, priced per person sharing a double room, with a supplement for a single room.

Each page states what is included and what is not. Anything not listed as included is not included.

When you send a booking, you receive an email with your booking reference. For trips starting more than 3 days later, the booking stays pending until we receive a deposit of 20% of the total by bank transfer, within 48 hours. Once the deposit arrives, we confirm the booking by email.

Without the deposit within 48 hours, the booking is cancelled automatically and nothing is owed.

For trips starting within 3 days, no deposit is asked: the full price is paid on arrival.

If we cannot provide a service you booked, we tell you as soon as possible and refund any deposit in full.

Prices are in euros, include all taxes and are fixed when you book. Transfers are priced per vehicle; excursions per person; circuits per person in a double room.

The deposit is paid by bank transfer to the account shown in your booking email, with your booking reference. Any bank transfer fees are paid by the sender, so that the full deposit reaches us.

The balance is paid on arrival, to your driver or guide, in euros, US dollars or Tunisian dinars, by card or in cash. Amounts in other currencies are converted at the rate of the day.

Transfers between two addresses are priced on the road distance between the points you choose. If the points do not match the addresses given, we contact you to correct the price before confirming.

You can cancel free of charge up to 48 hours before the start of the service: the deposit is refunded in full.

For cancellations made less than 48 hours before the service, and for no-shows, the deposit is kept.

Changes (date, time, number of travellers, addresses) are possible on request, subject to availability. If the change alters the price, the new price applies.

To cancel or change, contact us by phone or WhatsApp, or reply to your booking email.

Give your flight number when you book: your driver follows your flight and waits up to 1 hour after the actual landing time at no charge.

Flight delays of up to 2 hours are free. Beyond 2 hours, 10% of the transfer price is added for each extra hour of delay, paid on arrival.

If you cannot be found at the meeting point after the free waiting time and cannot be reached by phone or WhatsApp, the transfer counts as a no-show. If you miss a connection or your flight changes, call us straight away so that we can arrange a new time.

The vehicle is chosen for the number of travellers and large suitcases you declare. One small bag per person travels free; a golf bag, bike or pushchair counts as one suitcase. If you bring more luggage than declared and it does not fit, a larger vehicle may be needed at the corresponding price.

Baby and child seats are free, on request, subject to availability: give the children's ages when you book. Assistance for wheelchair users and people with reduced mobility can be arranged on request.

Pickup is free from hotels in the areas listed on each excursion. Pickup from other places is possible on request; any supplement is quoted before we confirm.

Your pickup time and your driver's WhatsApp number are sent the evening before.

Group departures run from 2 travellers. If a departure does not reach the minimum, we offer you another date or a full refund.

For your safety, we may change the order of visits, or cancel or shorten a trip, because of weather, road conditions or a decision of the authorities. In that case we offer an alternative or refund the part not provided.

Entrance fees, meals and activities are included only where stated.

Please give accurate details (names, phone number, flight, addresses, number of travellers and luggage) and be ready at the agreed time and place.

You are responsible for your passports, visas and any health formalities, and for your personal belongings. Seat belts must be worn in all our vehicles.

The driver or guide may refuse to carry a person whose behaviour endangers safety, without refund.

We are responsible for the services we sell, in accordance with Tunisian law. We are not responsible for delays or losses caused by airlines, by events beyond our control, or by a failure to follow these terms.

We recommend travel insurance covering cancellation, medical costs and luggage.

If something goes wrong during your trip, tell your driver or guide, or call us straight away, so that we can put it right. You can also send a written complaint within 30 days of the service.

These terms are governed by Tunisian law. Disputes that cannot be settled amicably go to the competent Tunisian courts, without prejudice to any mandatory consumer rights you have in your country of residence.